Reach out whenever you need product guidance, have questions about your station, or want to share feedback. For v5.0.0, the most common questions are background generation, Pro Trial and Pro Lifetime, Home feed articles, and Broadcast History cleanup.

v5.0.0 quick help

  • Background generation: Settings > App Settings > Playback > Continue generating in background controls whether user-started Generate and Live sessions can continue when iOS allows it.
  • Pro access: Open Settings > Radio Starlight Pro to start the free 7-day Pro Trial, unlock Pro Lifetime, or restore purchases.
  • Home: Home shows recent articles from feeds referenced by your programs. If your library is new, it shows featured catalog content.
  • Broadcast History: Settings > App Settings > Broadcast History lets you opt in to cleanup and choose the retention period.

Before contacting us

  • Confirm you are running Radio Starlight v5.0.0 or later.
  • For generation issues, note whether you tapped Generate or Live and whether the app was backgrounded or the device auto-locked.
  • For Pro access, try Restore Purchases while signed in with the Apple ID used for the purchase or trial.
  • For AI/API issues, confirm credentials show Available and that the selected model has a large enough context window.

Email support

The Radio Starlight team answers all inquiries via email.

Send us a note at [email protected]. Include any relevant details about your studio setup, operating system, or the issue you’re encountering so we can help faster. For v5.0.0 generation reports, include the app version, iOS/iPadOS version, device model, Program type, selected AI model, and whether background generation was enabled.

We aim to reply within one business day.